eBay Feedback Archives - The Last Drop of Ink

Free eBay Report Card Widget for eBay Listings

August 27, 2012/by Matthew Ogborne

Important: This tool has moved to a new home at WidgetChimp.com and is no longer available. If you’re looking for a self hosted version with more control, see here.

You’re probably receiving feedback on eBay each day, for some sellers this is in the tens or hundreds of positive feedbacks, but there have no easy way of showing off these off in the listings you have.

With this widget you can show all of the following in your eBay listings for your buyers to view, meaning that they don’t need to leave the page to be shown the latest feedback details about your business on eBay.

eBay Feedback Score and Status
Latest 5 eBay comments. (All positive of course)
Detailed Seller Ratings, including stars
Recent eBay Feedback ratings card
And you can pick and choose any of the above.
Oh and it’s updated automatically every 24 hours.

This free widget solves this by allowing you to show the latest five feedback comments in your eBay listings with simple copy & paste code.

Video Overview – See it Live!

See this free-to-use widget in action, how to configure and use it with a complete overview to the free version and finally how to create your’s right now.

Examples

Below are several examples, showing what this widget looks like when live. Click on any of them to see a larger version, remember this would be in your eBay listings, showing your feedback, DSR’s and comments, so the customer does not need to leave the page to find out these key facts about you and your business.

Negative & Neutral Comments are Not Shown!

Obviously we don’t want to show negative or neutral comments to show in your listings, after all the widget shows the last 5 feedback comments and you’ve had no chance at resolving the customer’s issue.

To confirm that if you use this widget and if a customer does leave a neutral or negative, these comments are not shown in the widget. You can see this in the widget screenshot to the right, only four comments are showing, the 5th was a neutral comment.

Build Your eBay Feedback Report Card For Free

This app is provided free so you can show your buyers the latest positive feedback fro your buyers in your eBay listings or maybe even on your website.

Just follow the steps below and you’ll be ready to go in seconds.

Steps to make you own eBay feedback widget:

Enter your eBay ID below
Select your eBay site
Select the options you would like to display
Press “Create My Feedback Widget”
Copy and paste the HTML code into your eBay listing template or on the HTML description tab of eBay descriptions

Advanced Version Available!

The advanced, stand-alone version is now available for purchase here.

In this version you’ll be able to:

Add custom message to your buyers
Think about a promotional message you’d like to include in your listings, but remotely. Maybe a seasonal message, say at Christmas or your very own weekly deal. As long as the message and HTML is allowed by eBay (eg no off-site links!) then you can create your own customised messages. once updated, the next person that sees the widget, gets the latest promotional message.
Templating System
Giving you complete control through a simple to use templating system with access to ALL the HTML sections.
Extensive Keywords
I’ve included really simple, yet powerful keywords that you can use to change the layouts of the report card easily. If you’d like your eBay ID to be shown, just use {{UserID}}, your about me page and icon, just use {{AboutMe}}, it’s that simple and there are over 30 keywords for you to use.
Full Styling Control
In the advanced version, you have direct access to the CSS and with the templating system, full creative controls.
You set the Update Frequency
Would you like the widget to update every 30 minutes, hour or every day? You choose it’s a simple setting you make, once and then just forget.
Stay ahead of your competitors
Remove the credit links at the bottom, and no-one knows where the widget came from. .
Faster Loading
As the advanced version is self hosted, it’ll only be serving your eBay listings meaning that your report card will load in a fraction of a second, each time and every time.

An example of what this could look like is over to the right and has a similar templating system as in the scrolling feedback widget.

You can find out more details about this version here and there is a 20 minute video that gives you the complete run down and will get you up and running within 2 minutes.

More Apps

If you’d like to show your eBay Store categories in your listing templates too without having to update them manually, I’ve made a free script just for those. It’s used by over 500 eBay users and you can see the Store for more details and other cool app’s to make selling easier.

If you have any suggestions or comments on this free app, let me know in the comments box below.

I Need Your Help – eBay Feedback Research

May 22, 2012/by Matthew Ogborne

Howdy,

I need your help with a curious project I am working on.

I’m going to mine 250,000 eBay feedback comments and look for some common themes among them and see what can we learn from what’s been left so that we can make our businesses better.

Mining the Data

We take positive feedback as granted and tend to focus on only the bad side, well we would they are the ones that stick in our immediate memories.

But… what really makes buyers leave positive feedback? and crucially what can we learn by looking at a large number of feedback comments that have been left over a variety of businesses? Are there common themes, is one business excelling where another is not?

I’ve already worked out that I need to split them across users that have 3rd party software tools and ones that don’t and a good mix across different eBay categories to obtain a wide set of sample data and also no older than 6 months.

The reason why I’m curious about this project is because I’m really interested in what are the common comments left and from the sample set of data, is there such a thing as a “Perfect eBay Feedback Comment” using the top 10 or so words and if it has left in the sample set?

I’m also really curious how as a nation how polite we are using words such as “thank you” and “thanks” and what makes a buyer use emotional words like “love” and “excited”. How important delivery time is and what percentage references to “fast delivery”, “next day” and to try and apply some numbers to the words used such as “comms”, “communications” and what relationship there is between feedback comments left that use these terms for sellers that use and do not use advanced tools like CA or ESP and then to spin them against the keyword “service”.

What impact does free shipping have on feedback comments that are left, does item value change the tone of the feedback comments left and what, if any difference eTRS has between the common keywords for praise for sellers that have eTRS and sellers that do not.

Your Help

I’ve never seen this done publicly before and I’m going to build out a few theories beforehand and then test to see if they are true or not, but that’s where I need your help:

Is there a theme or comparison that I have not thought of above yet?
Is there a way of comparing the comment or the contents of the comment to another attribute like eTRS or similar that I have not thought of?
What do you think I’ll find?

Let me know in the comments box below:

Congratulations eBay Feedback Stars!

January 19, 2012/by Matthew Ogborne

When you reach the eBay feedback milestones, you’ll get an automated email with a congratulations award. But why wait? You can have them all now!

I still remember getting my first 10 eBay feedbacks, I also remember getting 100 feedback and then the 10,000 mark too. I stopped at around 14,000, but numerous businesses I work with have cleared the 100,000 mark and you don’t just get PDF’s when you hit this level ;-)