Already a Amazon Prime member and fancy a free month of Amazon Prime?
Yep it’s possible, but with one small “gotcha”.
Amazon need to make a screw up.
And yes unbelievably despite Amazon’s best efforts to ensure a seamless delivery to us with next day delivery or even same day delivery here in the UK (such as using multiple couriers, even creating their own delivery network in the UK & other countries for that matter), from time to time orders marked as “Guaranteed next day” don’t arrive on time.
And it’s exactly this hiccup on Amazon’s part that you can use to your advantage to score an extra 30 days of Amazon Prime.
We need to get past the utter annoyance of the order not actually arriving on time.
I’ve had this a collection of times when the order I’ve made, I’ve really, really needed it the next day (one of the major buying choices when compared to alternatives such as eBay, Aliexpress, Bangood or other websites) and the time Amazon puts a minor “chink in it’s armour”, has to be the time when I need the order items fast. Grrrrrr (and probably why 30 days extra Prime is fitting!)
My point here, is that you need an order that was not attempted on the delivery day and the order has to be from Amazon or be delivered via FBA.
You know it’s not been attempted because the order status bar on the “Track Package” page on Amazon goes black instead of green and a yellow warning triangle appears next to the order.
As soon as this happens, ideally the same evening and remember that in the UK, Amazon drivers will deliver up to 10pm at night! Shoot a message to Amazon customer services.
Contacting Amazon Support
And half the battle is finding the right place to contact Amazon directly.
This is the direct link for the Amazon.co.uk site:
In section #1 “What can we help you with?” select the order that hasn’t arrived, if it’s not showing, press the “Choose a Different Order” button
In section #2 “Tell us more about your issue”, select “Where’s my stuff?.
Skip the video and scroll right to the bottom where you have 3 options, “Email”, “Phone” & “Chat”.
Select the “Email Option”.
In the message box, “lay it on thick” that you’re disappointed that the order hasn’t arrived and you needed the items because of x-y-or-z and that the missed delivery has inconvenienced you.
Note: No need to lie here at all. After all you chose Amazon for a bloody good reason, 99.9% of the time they’re brilliant, so good in fact it’s ultra frustrating when they don’t live up to their ultra high expectations!
To give you an example of what recently worked for me is a direct copy of the message I recently sent for an order that wasn’t delivered on time.
You’ll notice that at no point did I mention a prime extension, just my frustration that I was without the products I had ordered and a reminder that I was expecting next day delivery.
I ordered these items and made my mother-in-law stay in all evening to make sure someone was home to collect them.
However it’s 10:30PM and they still haven’t arrived and now it’s saying there is a delay. I thought as a Prime member I received next day delivery on orders?
I need the charger for the car as the old one has broken, drill bits are desperately needed as I don’t have any that small, hence why I ordered them for “Next day delivery”.
See polite, factual and a gentle reminder about Prime and next day delivery :)
A couple of hours later you’ll hopefully receive a message like this, I’ll highlight the 30 days extra prime :)
Thank you for contacting us.
I’m sorry to learn about the delay with your Order No: 203-3197442-NNNNNNN.
I can completely understand your frustration as you had placed the order with Prime membership under an impression that it will be delivered to you next day. Please allow me to explain.
Actually, orders placed with One-Day Delivery are delivered one business day after they’re dispatched from our Fulfillment Center. We do our best to make sure that all orders leave our Fulfillment Center as close as possible to the availability and delivery estimates that we give. On rare occasions, we may receive multiple orders for the same item in a short period. This can add time to the original availability estimate. This seems to be what happened in your case.
I’d like to apologize for this and to help make up for the inconvenience, I’ve extended your Amazon Prime membership by 30 days. You can review your renewal details in the Manage Prime Membership section of your Amazon.co.uk account.
Further, I have personally contacted carrier and advice them to deliver your parcel as soon as possible.
I would request you to wait for 24 to 48 hours and if it is not a convenient option, you may contact us again and we will replace or refund as per your choice.
The satisfaction of our customers is very important to us, I believe you deserve to have a hassle free shopping experience with Amazon.co.uk. One of our aims at Amazon.com is to provide a convenient and efficient service; In this case, we haven’t met that standard.
We appreciate that this incident reflects badly on Amazon.co.uk and the feedback you’ve provided will be used in reviewing the service provided by Amazon Logistics.
I hope this helps. We look forward to seeing you again soon.
Did I solve your problem?
Amazon customer support, polite & detailed as always.
And 30 days extra Prime, thank you!
You may be wondering if this works again & again?
Of course it does.
I’m on my 4th or 5th extension now I believe (I order a lot! from Amazon).
But you have to wait for Amazon to make a delivery screw up & they’re very rare in doing that.
Another Rare Gotcha with Amazon Prime Delivery
I ran into this one by accident and it doesn’t appear that Amazon will offer a Prime extension for this scenario.
Let’s say you’re looking at a product page and it says that you can order with in N hrs NN minutes for next day delivery. You make the order, but then Amazon change the delivery ETA before the order has been despatched to a later date.
Although rare, it’s really annoying when this happens.
On a recent occurrence of this scenario I know what the product pages said when I made the order (it was an order of several different products, they all said next day) and was expecting next day delivery.
Amazon changed the delivery day and I was left waiting for the delivery that never arrived.
I chased this up through Amazon customer service, I know the product pages said next day delivery, it was the major factor in me choosing Amazon for those items in the first place. And when I was getting no-where I decided to cancel the order instead, just to make the point. No free Prime extension was forth-coming & I bought else where.
Oh and on this order just to add insult to injury, I had to chase up a refund on that order as well, Amazon didn’t automatically process a refund for the cancelled order. Thankfully thats the first time I’ve ever had that happen.
PS. Never Abuse Your Delivery Drivers
The thing to remember throughout this process your delivery driver is always a 3rd party in this. And most likely not the same driver that didn’t deliver the item the day before (so not their fault!).
Delivery drivers are your “best mates”, after all they are the people responsible of actually delivering the order to your door and you always want them on your side.
If you take a few moments to have a chat with them, they all appear to be self employed owner/drivers in Bristol where I live, probably the same for you too.
Never give them an earful, there is absolutely nothing they can do to feed information back, that is what Amazon customer support is for after all :)
I personally always take the time to have a quick chat with them. Yea sometimes they’ve had a bad day and a “nice customer” (AKA you!) can cheer their day up.
Oh and you also easily find out that they earn around £100 per day, van hire is around £200 a week, they get a pitiful fuel allowance and the average daily drop count depending on the time of year is around 112 per day.
My point being, delivery drivers are the last leg in all of this, they can’t feedback any info back to Amazon, so be nice to them and you never know they might just be more accommodating for you on the next delivery :)
If you get failed delivery from Amazon and they don’t even attempt to deliver on the day they said they would. Shoot them an email!
You never know you may just end up with an extra 30 days Prime membership too.
Let me know if it works for you too in the comments box below!