In the eBay Autumn updates which we covered in-depth here, one of the sellers favourites was the ability to be able to report a buyer for naughty behaviour. This is now live on eBay, YAY!
Video with James Stewart
In the video below from eBay, James Stewart, Director of EU Seller Protection explains the reasoning behind this being included and how to leave a report for a buyer.
How to “Report” a Buyer that Exhibits ”Bad Behaviour”
When the process is put live it will be really straight forwards to notify eBay of a bad buyer and it is important to note that this can only be done through the eBay website and cannot be automated using the eBay API.
Step #1 – Select the “Report a Buyer” Option
After an item has been purchased, on the Leave Feedback page here http://feedback.ebay.co.uk/ws/eBayISAPI.dll?LeaveFeedback a new option will appear called “Report a Buyer” where the eBay account is the seller for one or more transactions.
Step #2 – Select a Reason
Next you’ll be able to select from one of the five options, these are:
- Buyer has made unreasonable demands
- Buyer has left inappropriate feedback
- Buyer abused the buyer protection program
- Buyer misused returns
- Other problems
And there is an appropriate link to solve unpaid items through the eBay resolution centre.
Step #3 – Submit Report
After making your selection, you then submit the report, noting the text in the confirmation notice “Bad Buyer”.
Have You Used This Yet?
So have you have to use this for a buyer yet, let me know in the comments box below.