eBay Buyer Questions

eBay Buyer Message Spam @ 99%

eBay UKeBay Buyers, they really are nut cases. Following on from my previous post eBay V’s Amazon – Its a ‘Trust’ thing, Trust is undoubtedly one of the core reasons behind this non-shocker I got in my mail:

Great customer communication is important for your success, especially when preparing for the Christmas period. We have worked with sellers to analyse the most effective way to reduce buyer questions.

Did you know that in the first half of 2010 you received an average of 99 questions per 100 transactions?

Find out how to reduce the number of questions you receive.

The eBay Team

Yes that’s 99 questions per 100 transactions, don’t believe me, check the screen shot below:

eBay Buyer Questions

eBay Buyer Questions

Yes, the product type sold heavily influences the number of questions received, however of the 14 other emails I have seen today alone, none of them were below 40%.

For those that know me personally, they’re aware that I have a strong dislike to eBay buyers. To be utterly fair, this isn’t really their fault. They are just programmed to ask questions for the most silliest of things, because at heart they are scared that ‘eBay’ (note the term ‘eBay, not the seller) is going to rip them off.

I’ve sworn blind for years that 90% of all questions pre-sale are checking the sellers authenticity because they’re plain paranoid on eBay.

Here are the four suggestions eBay have given:

  1. Customise Automated Answers
  2. Block buyers from countries you don’t dispatch to
  3. Clearly structure item description (e.g. in bullet points)
  4. Use high quality photos and multiple pictures with different angles and close-ups

[sarcastic tone] Wow thanks lads [/sarcastic tone]

eBay has definitely got its sense of humour hat on today, at one hand they’re saying block buyers, in the very same email ‘sell internationally’. Irony?

eBay has expanded its international markets to include Finland, Hungary and Portugal, increasing your potential number of buyers to up to 25 million.

In comparison, number of questions from Amazon buyers this morning: 2.

Oh how I <3 Amazon even at your 15% fees.

1 reply

Trackbacks & Pingbacks

  1. #eBay Buyer Message Spam @ 99% – http://t.co/TYefMqOh

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *