The only direction for the 3rd generation of multi-channel eCommerce software to go is to take ownership. To write, to own the software that will directly integrate your business into the marketplaces, this is exactly the piece that you never want and I’ll explain why.
A Mirror Image
It’s just like what we have right now with the 2nd generation, a multitude of multi-channel software providers, all with varying levels of integration and complexities. A “one-size-fits-all” approach and as I’ve already admitted, this approach isn’t the right approach anymore.
Let’s imagine for a few moments if you owned one of the software companies. You would have to deal with never-ending updates from the marketplaces, couriers integrations, bug-fixes, feature requests from your ever expanding user-base, the list just goes on and on and on and on… It’s software that is never finished and the thing is, it never can be finished.
So to step into the responsibilities of managing multiple marketplaces, the direct API integrations is not a world you want to be in as a business owner.
It’s expensive, it’s complicated, it’s ever-changing and unless you’ve got the experience, clear requirements and have a skilled development team on hand, you’ll be strangled by the overheads needed to be able to keep abreast of the highly-dynamic environment we use to operate businesses in and restricted by the one thing that keeps any business going, the ability to innovate and adapt.
In conversation for the past eight months with the “cool people”, (that’s business owners just like you), “innovation”, “being able to innovate” has come up again & again.
I know you’re not happy.
The 3rd Generation allows you to innovate, it breaks you free of the massive overheads and allows you to focus on your business exclusively and when you need to add in extra functionality, then it’s optional. Think of it as a salad bowl, you can pick & choose and it’s exclusive to your own requirements.
The 3rd Generation isn’t bogged down with the really complicated parts, that’s the 4th stage of the life-cycle, the taking ownership of the integrations yourself and for 99.9999999% of you reading this, you’ll never want to be involved with this, ever.
January the 1st, for most of you will be the same story, you will have just had the busiest season online ever.
You’ll have seen the best and worst of your multi-channel software when you needed it most. You’ll also be sat there with probably the largest bill you have ever had if you’re using one of the multi-channel software providers that take a cut of your sales.
And on January 1st 2014, we’ll be sat there with another way, the next generation and that’s our deadline.
Part 3, where we bare-all is “Coming Soon”
Think of this article as a delicious appetizer between now and then, but also think of it, that with this open commitment to you, we better deliver what we’re talking about…
We don’t pretend to have all the answers, sadly we never will, but an option where you’re not tied down is already out there, we just need to show you how.
And the thing is, we know we can :)
Matt & Dave
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