Why & Well Done


I just popped this out as an email a few minutes ago, but if you’re not subscribed, I don’t want you to miss out, because it’s well earned.

What makes us work 18, 20 or even 22 hours a day?

Simple, we’d rather work 22 hours a day for ourselves rather than working 7 hours for someone else. And that makes us different.

It’s not easy, but we feel we’re building something special. Customers can drive us bonkers, I bet you’ve got a squillion emails already today and the majority of them want something from you, a return, a complaint or have a question that you have probably answered 500 times already this week. And at times I know it feels like a thankless slog.


It’s hard at times to appreciate that the vast majority of times everything went right, mainly because these go silent or are lost in the oodles of positive feedback or is just never spoken of, because “you just did good” and there is no need as far as customers are concerned.

So what’s the point of this post?

Sometimes we never get a pat on the back for “just getting it right” and doing an excellent job. It’s time to say well done.

So… well done.

Have a fab Thursday,


PS. If you’re not subscribed to the mailing list yet, I only email when there is something worth saying and you can subscribe here

6 replies
  1. Baloo
    Baloo says:

    Thanks for the effort, but…

    “ERROR: This username is already registered. Please choose another one.
    ERROR: This email is already registered, please choose another one.”

    I’m already registered, but now also want to subscribe to the newsletter :)


Trackbacks & Pingbacks

  1. Working this weekend answering customer emails etc…? http://t.co/pOGKNq0o via @lastdropofink

  2. Why & Well Done http://t.co/pOGKNq0o <= Popped this into a post too. Have a fab Thursday

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