Report a Buyer Now Live on eBay UK
In the eBay Autumn updates which we covered in-depth here, one of the sellers favourites was the ability to be able to report a buyer for naughty behaviour. This is now live on eBay, YAY!
Video with James Stewart
In the video below from eBay, James Stewart, Director of EU Seller Protection explains the reasoning behind this being included and how to leave a report for a buyer.
How to “Report” a Buyer that Exhibits ”Bad Behaviour”
When the process is put live it will be really straight forwards to notify eBay of a bad buyer and it is important to note that this can only be done through the eBay website and cannot be automated using the eBay API.
Step #1 – Select the “Report a Buyer” Option
After an item has been purchased, on the Leave Feedback page here http://feedback.ebay.co.uk/ws/eBayISAPI.dll?LeaveFeedback a new option will appear called “Report a Buyer” where the eBay account is the seller for one or more transactions.
Step #2 – Select a Reason
Next you’ll be able to select from one of the five options, these are:
- Buyer has made unreasonable demands
- Buyer has left inappropriate feedback
- Buyer abused the buyer protection program
- Buyer misused returns
- Other problems
And there is an appropriate link to solve unpaid items through the eBay resolution centre.
Step #3 – Submit Report
After making your selection, you then submit the report, noting the text in the confirmation notice “Bad Buyer”.
Have You Used This Yet?
So have you have to use this for a buyer yet, let me know in the comments box below.
Myself and another ebay seller have used the ‘report buyer’ on the same ebay user – whom is still at it (claiming items not received)- I wonder if anyone knows how many reports need to be made for it to be flagged and looked at by Ebay?
Howdy Cee,
I’m not sure, but it can;t be that many to raise a flag with eBay.
Matt
Since my post it’s now 6 reports ( from 6 different sellers) a phone call and live chat. And he is still going strong.
The said member blatantly leaves feedback for sellers stating ‘Item not received but refunded’. So its more than obvious what he is up to.
Great report function ebay!
Morning Cee,
Just shot you an email over :)
Matt
It’s not quite live….
I just tried to report my first “bad buyer” and upon entering info and clicking submit I am presented with the following message….
“Your information couldn’t be processed because of a technical issue. Please try again.”
ola Ben,
Sweet! (joke) I’m sure they’re aware of it, can you try again this morning?
Matt