Well after another quick read of the feed reader, there is an announcement that eBay is to spend a huge wedge of cash sending out some postcards, no not to promote products or sellers found on the site, but ‘Trust’.
eBay really cannot shrug that carboot sales & miss-trust thing they have got in-ground. Its major difference between them[eBay] and Amazon. Amazon is thier marketplace and ‘allow’ other sellers to sell on thier marketplace, not a marketplace where the party[eBay] are the facilitators of the marketplace.
So when you buy from Amazon, there is a single point of trust, the Amazon logo, but for eBay, it means nothing, the buyer has to check lots of things about the listing, who are they, where they from, how much, how much shipping, when really they should only be asking ‘is this the right item for me’.
When will eBay take a leaf out of Amazon’s book and start slapping the daylights of the under performers. Amazon really does not take any crap from their sellers, you piss off one of their buyers, wow do you pay, its one of their customers, not a ‘member’ or ‘community member’, one of their customers. You see the fundamental difference between the market places yet?
Here is the homepage for the .com site, nothing up on the UK site, hey we don’t have any ‘trust’ issues here, just a complete Island (Ireland) to deal with the UK & Europe.
eBay Buyer Protection on eBay.com
AuctionBytes, such a fab source of the latest news, its unreal, if you’re not signed up for them, you really should be. The article I’m referencing can be found here.
Hi Matt,
You’re right you never hear of a single ‘trust’ issue with Amazon. eBay has a entire department titled ‘Trust & Safety’, Amazon has its own issues, its interesting the challenges each company faces.
Jason
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