Do you keep seeing scroll bars on your eBay listings?

Update: There is a workable “Work around” in this article.

When viewing an eBay item, sometimes the description area which is now being placed in a IFRAME tag doesn’t render in the browser page correctly, causing your listing details to only be 200-300 pixels tall and a scroll bar appears on the right hand side.

This seems to happen to both FireFox and Chrome quite regularly for me (probably in Internet Explorer, but I never use it) and to visually explain what I’m referring to a screen shot is below, note the scroll bar on the right hand side:

ebay listing scroll bars

To try and combat this all you need to do is add an style to your style sheet. If you have no idea what a style sheet is, just copy/paste the code below at the very top of your listing in the HTML view and save the changes.

<style type="text/css">
<!-- 
#EBdescription {
     min-height: 4000px; !Important;
}
-->
</style>

This will force your description to be a minimum of 4000 pixels tall. If this is too long for the majority of your listings, try 3000px, then 2000px and inversely if its not tall enough increase this value.

Its not perfect but will at least tell the majority of modern browsers that the height needs to be at least this value and extend the iframe downwards to limit the scrolling.

Have you see this before on your or another listing? Let me know in the comments box below.

A Changing eBay – eBay UK Launches TV Campaign

eBay is launching a new TV campaign tonight on 3 channels, seeing as I tend not to watch TV at all (have you seen Ted.com?), you can preview the advert on YouTube and I’ve popped it below for you.

 

A Changing eBay

It’s interesting that the stance is towards “what you want” and leveraging the sheer volume of listings (not product’s) on eBay, which is around 30 million. Also judging by the programmes this advert is attached to, Location, Location, Location, The Mentalist and Criminal Minds is focused towards women, but features a man and more men (7) than women (4) in the advert.

I’m not converse with this type of marketing, but I do wonder why verbal no mention of the fashion outlet was included, although this might be subliminal due to the amount of product eye candy for the women’s department.

Also, take note on the wording from Alex Von Schirmeister, VP of Marketing for Europe:

“In the past few years, eBay has changed. It’s now a destination to buy the latest laptops and smartphones, high street fashion, even brand new car parts. We want to say to people that love shopping, and like to have a wide choice and great prices, ‘come and take another look at eBay’.  The selection people will find on eBay is truly unique.  The new retail merchandise is there alongside vintage, hard-to-find and second-hand items which we know our customers love to browse and shop too.”

You can’t disagree that eBay has changed in the past few years, mostly for the better, but for as much as I and the businesses I work with gain from the new style, I personally like using eBay for both fixed price items, but also the auction format that now only accounts for 39% of total sales.

Where else would I have got a Kodak Zi8 camera, as new, with a case and remote control for under £100?

Your Thoughts

Ultimately you’re funding the campaign, what do you make of the new advert? Money well spent?

Any marketers out there that would like to comment on the adverts contents either publically or privately or do you have any inclination on the demographics this advert is aimed at?

Let me know in the comments box below.

Will You be at the ChannelAdvisor Catalyst 2012 Event?

ChannelAdvisor Catalyst 2012

Catalyst Register 2012It’s getting closer! I was pretty much veto’d from attending the Catalyst event for the best part of 5 years due to working for competitors, I had always recommended others to go and the feedback was always really positive.

So last year I broke my Catalyst virginity and attended the ChannelAdvisor event at the Park Plaza Riverside hotel in London and I’m really looking forward to attending this years event. Its also a special time for me as I’m getting married to my partner of 12 years a few days after, so if you’re attending and would like to meet up for a beer afterwards, let me know!

I’m also looking forward to meeting David Spitz again and also the new Managing Director of EMEA Seamus.
(I wonder if he has the same dancing skills as James?)

Chris from Tamebay has a special voucher for the event, giving you a £80 discount, use the code “tamebay2012” when registering.

Speakers

This year we have an interesting line up of speakers including:

*coff* they’re all links to LinkedIn profiles ;-)

The event is spread over two days, Monday 28th and Tuesday 29th May. The agendas are below:

Monday, 28 May, 2012

9:00 AM  –  10:00 AM
Registration Open
Location: Foyer Area
10:00 AM  –  10:45 AM
Workshops

1 – International Expansion: Breaking down borders

2 – Becoming Social- Tips on using Twitter, Facebook, Google+ and YouTube to generate leads

3 – The Evolving Customer

10:45 AM  –  11:30 AM
Workshops

1 – Putting the changes in Comparison Shopping to work for you

2 – Time to get mobile- Making your business mobile friendly

3 – Back-Office Integration: How to simplify your processes

11:30 AM  –  12:00 PM
Networking Break

Exhibition Open

Strategy & Support Booths Open

12:00 PM  –  1:00 PM
Workshops

1 – Creating an engaging and user-friendly website that converts

2 – Whats hot and whats not – Channel Trends

3 – How to succeed and make more money online

1:00 PM  –  2:00 PM
Networking Lunch

Exhibition Open

Strategy & Support Booths Open

2:45 PM  –  3:30 PM
Workshops

1 – Our path to success” One company’s insight into their business.

2 – How Retailers Can Succeed Independently with Daily Deal and Flash Sale Campaigns

3 – eBay Best Practices, things to ensure that you do, things to ensure that you don’t do.

3:30 PM  –  4:00 PM
Networking Break

Exhibition Open

Strategy & Support Booths Open

4:00 PM  –  4:45 PM
Workshops

1 – Online Marketing Strategy- Tips, Tools and Techniques

2- Leveraging Salesforce.com CRM to Streamline and Grow your eCommerce Business

3 – Trading online – Making Payments simple

4:45 PM  –  5:30 PM
Workshops
1 – Becoming a Top Rated Seller on eBay2 – How to win the Buy Box3 – TBA
5:30 PM  –  10:00 PM
Catalyst Drinks Party
In The Sky Bar

Tuesday, 29th May

8:00 AM  –  5:00 PM
Registration/Info Desk Open
8:00 AM  –  9:00 AM
Networking Refreshments
9:00 AM  –  9:45 AM
Scot Wingo – CEO, ChannelAdvisor
9:45 AM  –  10:30 AM
The Changing Face of the Global Retail Landscape – Panel Discussion
10:30 AM  –  11:00 AM
Networking Break
11:00 AM  –  12:00 PM
Miriam Lahage, Global Head of Fashion Brand, eBay
12:00 PM  –  1:00 PM
Jacqueline Gold, Chief Executive of Ann Summers and Knickerbox
1:00 PM  –  2:00 PM
Networking Lunch
2:00 PM  –  2:45 PM
Amazon Keynote
2:45 PM  –  3:15 PM
Interview with Peter Briffett, MD, LivingSocial UK, Ireland & Netherlands
3:15 PM  –  3:45 PM
Taking Retail Mobile – Panel Discussion
3:45 PM  –  4:15 PM
Networking Break

Exhibition

Strategy & Support Booths Open

4:15 PM  –  5:00 PM
Gavin Sathianathan, Head of Commerce Partnerships, Facebook
5:00 PM  –  5:30 PM
Practical tips to immediately apply to your business
5:30 PM  –  7:00 PM
Drinks & Networking Reception

Are You Attending?

So will I be seeing you there this year? Let me know in the comments box below.

Amazon Just Made it REALLY Difficult for 99.9% of UK Businesses

First there was the price parity warnings, then there was the policy warnings for buyer response times, then Amazon started to get aggressive with 3rd party businesses by throwing them off and now… They’re bulking in all the really expensive places in the UK to ship to as mainland UK.

I’m going to start this article with a direct and open message to Amazon.

Open Message to Amazon

Dear “Amazon”,

It’s crystal clear that you care deeply about your customers, this also happens to be the same people we, as 3rd party merchants, care very much about too.

As much as this will be distasteful to you, on behalf of every business that uses the Amazon UK marketplace, please… take a lesson from eBay on communicating messages to your 3rd party merchants.

eBay just released a set of updates for their their marketplaces in a structured, well considered approach, taking the time to bundle several changes together into a single update and added excellent communications around this, this included a dedicated section of their website to the updates, video content and 3rd parties were informed.

We, [plural, as I am speaking for the businesses that I work with and the 11 frantic emails I received so far this evening from other concerned business owners (I’m sure more will follow tomorrow)] would like it very much if you could try and bulk up changes that are going to come out very close to each other, so that as multi-channel business owners we can react to them in one go.

Sometimes we may not like the updates you make, but we also understand that you are looking out for the best interests of our customers too.

While we may not like that the new change to the shipping, because it’s going to cost us an absolute fortune for certain product verticals, we do understand why you would like to make such a change, as it has the best interests for those customers in the outskirts of the UK mainland.

However, this is the 3rd update in as many weeks and it would not take much effort you bundle these together into a single update.

We’re not asking for the level of communication that eBay provides, just to slow down and give us chance to digest and react to the changes, rather than hitting us with three consecutive blows.

Thank you

Take a read of this, if you haven’t seen your’s yet, it’ll be in the email spam folder:

Subject: Important information about the UK Shipping Settings in your seller account

Dear Seller,

We are writing to let you know about a change to the UK shipping regions in your Amazon.co.uk seller account. As of 21st March 2012, deliveries to the Isle of Man, Guernsey and Jersey, as well as other off-mainland locations, will be included in the main “UK Street” shipping region.

We are making this change in order to ensure a consistent delivery experience for buyers on our site. Customers can now shop in confidence knowing that they will be charged the same rates for delivery to addresses throughout the UK, Channel Islands and the Isle of Man.

Your “UK Mainland Street” delivery rates will be automatically applied to the new “UK Street” region. If you wish to modify your current pricing, click the “Shipping Settings” link on the Settings tab in your Seller Central account, and then click the Edit button at the top of the Shipping Model section.

To find out more about changing your shipping settings, enter “Shipping Settings” in the Search box in the upper-right corner of the main seller Help page, or click “Configure My Shipping Settings” under the Configure Account Settings heading.

Thank you for selling on Amazon.

Amazon Services Europe

What Do You Think?

You can’t even block these locations now, if you start refunding orders from these locations, you’ll get policy warnings and jeopardise your account, if you make no changes then we’ll take a hit to your margins and not all our products are suitable for FBA.

So the only thing that gives, is to increase the shipping values used to even out the excessive courier & shipping rates to these locations.

Am I wrong? Was the message fair? What do you think?

Let me know in the comments box below.

The True Cost of Adding Social Buttons

AddThis Button SelectorA cost, for adding social buttons to your website? Matt you’ve lost the plot…. or have I?

I wrote an article last year because I was horrified that the Facebook Like buttons are actually adding 84Kb, or in time 1.340 seconds to the page load time of this site. In this article, I look at the social sharing buttons again, but in more depth and identify the weight behind them.

By adding the Facebook, Twitter, Stumbleupon, Digg, Google +1, Facebook Like buttons and so on… you’re adding download weight to your pages and while they might look great and you might put a tick in your mind that you’ve got the social side licked, however… What is the true cost of adding the social buttons to your website?

It’s also worth noting that very shortly you should expect new Facebook buttons to be appearing, called “Want one” and “Own”, the Facebook Like button never really ported to well eCommerce and we’ll soon be seeing these plastered everywhere.

 

Tools Used

For this exercise, I am going to be using the following tools:

  • Webpagetest.org
    I freely admit I’m a data freak and a website like this, really does it for me. For the purpose of this article I’ll be using it to identify the resources pulled on page loads. You’ll also find this site exceptionally useful for checking your page loading times as a whole.The data used for the majority of this article comes from this test: http://www.webpagetest.org/result/120220_MW_39ZEJ/ 
  • Excel
    The reports that the WebPageTest site creates can be copy/pasted to excel, this is what I’ll be using to filter the results.

Your mileage with these figures will vary upon many factors, such as location and server load. I’ve tried to keep as many aspects that I can consistent across the tests, but obviously things will vary. Felt I should point this out early on.

The use of the IFRAME tag for the majority of these sharing buttons does mean that your website page will continue to load while the external resources are being loaded, sometimes long after the website page has rendered. But my point is, they’re still being downloaded!

Let’s dig in and see what they’re like.

Facebook Social Button

In the previous article, I found that the Like button I was using was accounting for 84.4Kb to the page weight and taking over a second to the final page load time. A screen shot of this is below.

Facebook Download Data

Since then I swapped the button to a different one using a the ShareBar extension to WordPress and its this button set I’ll be looking at in this article and you’ll see them either on the left or at the top of this article (feel use them, if you’re finding this article helpful).

While the button itself is now in an IFRAME tag, which means it’ll load outside the main page and is not classed as page weight, the initial inclusion of the Facebook like button on the site is 6.9Kb and is loaded twice, for a total of 0.142 seconds.

So this is a vast improvement on the earlier article where I found it was pulling in a huge amount of overhead, however we must not forget that even though, this is in an IFRAME, it’s still being downloaded by the user.

So looking at this for the actual button in question in a separate test reveals that the browser is actually downloading a further 61Kb of data and takes around 1.229 seconds to fully load. This is shown in the screenshot below.

The full test results are here: http://www.webpagetest.org/result/120220_Y1_3A0DZ/

Interesting results so far as we’re getting close to the original 84Kb that I found last year. Lets see how the other buttons fair.

Twitter Social Button

The large twitter button is also not without a fair amount of page weight as well. Using the filters in excel from the previous test, we can see that its accounting for 52.5Kb of bytes downloaded and takes 0.431 seconds to load.

social-buttons-twitter-button-1

The Twitter sharing button also uses an iframe and we look at this as a separate resource at this page test http://www.webpagetest.org/result/120220_8C_3A0JJ/  we can see that the iframe contents are 16Kb and take 0.720 seconds to load. So that’s an extra 16Kb for the browser to download, on top of the original 52.5Kb, yikes!

Still amazed that these buttons are so top heavy? Keep reading, it gets better!

Google Plus Social Buttons

The social buttons for Google Plus One are now becoming very popular and as they work on integrating businesses, we’ll start seeing a lot more of these. The bytes downloaded for the Google Plus button in the test is 22.3Kb and the time take is just 0.31 seconds.

social-buttons-google-plus-1

Don’t get too excited just yet… Again the Google plus button is in an IFRAME, but the contents of the IFRAME still need to be downloaded and guess what… this one is at 69Kb and takes 1.607s seconds to load! Test results are in a screen shot and the test results are here http://www.webpagetest.org/result/120220_TQ_3A0NE/

Google plus one button iFrame Test

Yea, that was deceptive, the Google Plus button has the lightest include so far, but looking at the total weight of Kb downloaded, 69Kb is monstrous and again I’d like to point out that the browser is having to download this content even after the main page has loaded.

Digg Social Buttons

Now it’s time to look at the very popular Digg social buttons for sharing. I might be techy, but I am frankly unsure why its being reported that it took 0.07 seconds to load just one file and the others have no time. If you know why, let me know in the comments box below!

However, this button is coming in at 9.9Kb to load the shell of the button and apparently 0.07 seconds to load it. Although I feel this value is incorrect.

Digg social button size

Not too bad so far, so let’s take a look at what it loads. This one was a little tricky to nail down, as unlike the other buttons so far they’re using iframes, this one is using a javascript include to bring the other elements in and to test this I have take the chunk of HTML & JavaScript that is used to load the button, put it on its own page and then page speed tested that by itself (I WILL find the weight of this button!).

Digg social button speed test

The page test & results are here http://www.webpagetest.org/result/120220_15_3A0Y1/ and as this is a separate page, the results are slightly different as we need to remove the TTFB and the page from the sum of the components. The button resources come in at a total 9.4Kb of assets, with the png image taking up the majority of this weight at 5.3Kb.

Again I don’t know why the time taken to download the resources is not appearing in the test, but out of all the social buttons tested by far, at a total of 9.4Kb this is by far the lightest button!

Stumbleupon Social Button

This button is back to using a script file that weights just 0.7Kb, a fraction of a second to load and an IFRAME.

Stumbleupon share button File Size

Again lets look at the iframe weight by itself in its own test http://www.webpagetest.org/result/120220_RN_3A108/ and we find that this button comes in at a very palatable 5Kb, however sucks at a load time of 0.812 seconds.

Stumbleupon Sharing Button speed test

AddThis Social Buttons

AddThis Button SelectorThe last button that I am going to test as part of this article is the “AddThis” button. I’ve chosen this button on top of the other ones I use because this tool can be seen as a quick fix for websites.

I’ve chosen the middle set of 3 options for icon size and also the generic code for “A Website”, obviously if you’re using smaller or larger buttons and for a different platform, your actual results will differ, but for a ball park figure this will be adequate.

On the first page load for the test file I made, I can already tell this one is going to lag badly. I’m on 50Mb broadband and the page lagged for ~1 second, thats not a good sign!

And… I was right. Again I need to remove the TTFB (Time To First Byte) from the equation, but on first impressions 124Kb is a whopping amount of data to be downloading.

AddThis Social Buttons Test

I’ve pulled the results out into excel as shown in the screen shot below:

AddThis Social Buttons Speed Test

The time take is incorrect again, however its interesting to see that when we sum the bytes downloaded, that we’re coming in over the original page weight at 125.2Kb. Eitherway this social set of buttons is the largest so far.

Summary

I’ve delved into the truer weights of loading these social buttons to help you understand that adding these buttons do come with a cost attached to them. While many of these use iframes to pull in the data from the external sites and don’t count towards to page load time to get the page loaded in the clients browser, they are still being downloaded and add to the true total weight of the page.

I feel its also worth pointing out that with the majority of the buttons tested, they are using content delivery networks, which will help with the delivery speed of the data across the globe. Also the scores from the testing sites were indicating clearly that the providers of these buttons have highly optimised systems to deliver the content, with most of them scoring A’s for each mark and of course, browsers do cache these data files, so if a user has been to another site and downloaded the sharing buttons, the weight is much less as the browser as the files in its cache.

The AddThis set of social sharing buttons might be the largest of them all in this test, however to be fair here, you’re unlikely to have both the AddThis buttons AND the other buttons separated on your pages.

So looking at the results as a whole, an aggregated tool such as AddThis (which is free) could offer a huge benefit to your website visitors when compared to loading each social sharing button separately.

Questions for You

For me personally, I’m dropping the stumble upon sharing button, but keeping the others on this site until I have the spare time to look at adding an aggregated option in combination with the ShareBar features as I’d need to style it heavily to get it to appear how I would like it to appear (vertically and horizontally).

So my questions for you are:

  • Did you know these buttons add considerable page weight to your website pages?
  • How many sharing buttons do you use?

Amazon Gets Aggressive With Price Parity

This is a follow-up article from the original posted a few days ago regarding Have You Received a Price Parity Policy Warning from Amazon? and it’s not pleasant.

If you’ve not read the earlier article yet or the comments, then this won’t make much sense to you just yet and obviously key parts of the email have been removed. This is the first sign that Amazon really means business with its sellers when it comes to Price Parity and makes for sick reading

Greetings From Amazon

Greetings from Amazon,

We are writing to let you know that we have suspended your selling privileges and placed a temporary hold on any funds in your Amazon seller account.

As stated in our earlier warnings, we generally require that sellers do not charge customers higher prices on Amazon than they charge elsewhere through their other online sales channels. This is critical to preserve fairness for Amazon customers.

It has come to our attention that some of your listings, such as those listed below still do not abide by this policy.

For more information, please refer to Section S-4 (“Parity with your Sales Channels”) of the Amazon Services Business Solutions Agreement, available in the Policies and Agreements section of seller Help.

We encourage you to take appropriate steps to resolve any pending orders.

Before we can consider reinstating your selling privileges, you must provide us with a detailed plan to ensure compliance with our policies. We will then review your plan and determine whether to reinstate your privileges.

For information on creating and submitting your plan of action, search for “Appeals for Suspended or Blocked Accounts” in seller Help.

We look forward to hearing from you.

Regards,

Seller Performance Team

Appeals for Suspended or Blocked Accounts

I did find it odd that there was no link to the help section in this email, which is at http://www.amazon.co.uk/gp/help/customer/display.html?ie=UTF8&nodeId=200380450

What I am curious about is whether this page is updated to include a new example around the price parity topic…

Not pleasant reading and thankfully (for the businesses I work with) this came in from a 3rd party earlier this morning. Even still it wasn’t nice reading and I really do feel for this business as Amazon can account for a huge majority of sales volume for some eCommerce businesses.

Amazon, if it was a human, it would be a woman and she would be a ……….. (But I love her none the less).

So those parity emails, ignore them at your peril!

Amazon Policy Warning For Buyer-Seller Contact Response Times

This is the one I know you’ve been waiting for… Looks like Amazon are about to start enforcing the Buyer-Seller Response times to buyers as a measured metric on your Amazon dashboards.

If you missed the Amazon Price Parity article a few days, you can find it here, as Amazon appear to be focusing on 3rd party sellers this quarter.

Amazon Policy Warning Email

Below is the email being sent out from Amazon, you might have one of these too this morning:

Dear Seller,

Buyers tell us that receiving timely responses from sellers to their enquiries is an important contributor to their overall satisfaction with an order. Our research has shown that sellers who respond to 90% or more of their messages within 24 hours have nearly 24% less negative feedback than sellers who take longer to respond.

To help make your Amazon Marketplace transactions successful, we recommend that you respond to buyer enquiries within 24 hours. You can access buyer enquiries by clicking the “Messages” link in the upper-right corner of your seller account home page. Copies of messages are also sent to the e-mail address associated with your account.

You can monitor your average response times on the Customer Metrics page of your seller account. Your Buyer-Seller Contact Response Time metrics are located at the bottom of the page.

For more information on how response time metrics are calculated, search on “Contact Response Time Metrics” in our online seller Help.

The following are some best practices for achieving a great response time metric:

– Regularly monitor your response time metrics.
– Check your seller account for messages every day, including at the weekend.
– Mark messages you have read but not responded to as “unread” in your e-mail client.
– Use a Contact Response Management (CRM) system to track enquiries.
– Let buyers know if a question or issue will require additional time to research.
– If you receive the same questions on a regular basis, consider creating a document with prepared answers.

Regards,

Amazon Services Europe

Account Screenshot

I’ve included a screenshot from an account that has had this policy warning. You’ll notice that the account is in really good standing except for the communications rate, which appears to be an ongoing issue.

Note: No apologies for the blurred areas. You don’t need to know these values & Amazon employees read this site (hola!).

Amazon Policy Warning Buyer Communication Time

What is an Issue Is…

While I’m not going to argue with the statement that sellers who respond quickly to emails are more likely to have less negative feedback, that makes sense and the business in question could work on decreasing the response times, as it will have a wider benefit other than not having policy warnings from Amazon.

What is an issue is:

  1. Weekends are included in this rating
  2. Even if a customer says “Thanks”, the message needs to be marked as “not needing a response”

These two issues are real problems for businesses that are closed on the weekends and even just one day, they could easily score a closed response for a buyer just saying “thanks” if they were there, but if they’re not and have some form of life-work balance, it’s being missed.

An obvious idea is to set up an auto responder to reply to Amazon questions quickly, but I’m sure it won’t take Amazon long to start blocking such responses or to add that as a violation too.

I’ve had a couple of these forwarded to me this morning (it appears to be a mass mailer from Amazon)  and have checked a couple of Amazon Seller Central accounts, they ALL have yellow values for response times and found another one that was showing red as well. I’ll work with the businesses that have sent this to see what underlying processes can be altered to tackle this on a long term basis.

In the comments area I have added a note around the policy page for “Customer Response Time metrics”, you can view the page here https://sellercentral.amazon.co.uk/gp/help/200549770/ref=im_200549770_cont_200549770 and an interesting quote is:

Will response-time metrics be used in seller performance evaluations?
Response-time metrics are not normally reviewed during seller performance evaluations, but we may review these metrics if a Seller Account shows extremely poor performance in other areas. Note, however, that customers who do not receive timely responses are more likely to leave negative feedback or to file claims, which will affect your performance metrics directly. It is therefore important to review these response-time metrics regularly.

I do wonder if this is going to change in the next few weeks…

Check Your Amazon Account Now

You can check your Amazon Seller Central account here:
https://sellercentral.amazon.co.uk/gp/customer-experience/summary.html/ref=ag_custmetric_dnav_home

What do You Make of This Warning?

  • Have you had a policy violation as well this morning?
  • How do you you cope responses at weekends, when there is no-one in the office?
  • Is your account Red or Yellow for the Buyer-Seller Contact Response Time?

Let me know in the comments box below.

eBay’s SellerSphere Featured Seller BamfordTrading Out-takes Video

John & Gill from BamfordTrading passed on solid advice in their recent article that was featured by eBay SellerSphere in January, you can see the article and the three videos they included in the full article here.

However… Those polished videos were not without a few slips and with John & Gills permission here are the out-takes.

Your Feedback

I’m also working on persuading John add more video content, you can do me a huge favour by subscribing to BamFordTrading’s YouTube channel.

Let us know what you think of the video in the comments box below :)

Do I Need an eBay Shop Design to Sell on eBay?

The short answer to this question is no, you do not need an eBay shop design to sell on eBay.

While having you eBay shop custom designed by a third party design company may look fantastic and most are able to offer features and functions that are not found in the basic eBay shop structure, it is not a requirement that you have your eBay shop themed or custom designed.

This article is quite brief, I’m just making the point that you can easily use one of the standard templates that eBay provides for your eBay shop and I will be covering the entire eBay shop in great detail in the forthcoming weeks.

 

You can theme the eBay shop yourself

While I’m not going to cover the fine detail of the eBay shop here, you are able to change many aspects of your eBay shop very easily using the tools that eBay provide to you.

For example, you can pick from approximately 30 pre-built themes and advanced, more customisable themes are available.

Example Standard Themes

A couple of examples are shown below:

Selecting a Standard Theme

Selecting the one of choose is really easy and you can pick your standard eBay shop design in eBay here:

http://cgi6.ebay.co.uk/ws/eBayISAPI.dll?StoreMgmtChangeTheme

While these are not specifically tailored to your business and branding, these themes are perfectly acceptable, can be enabled in seconds and included free on your subscription level.

Advanced Themes

There are five advanced themes provided by eBay that allow you to have more control over the elements of the eBay shop without needing to know any CSS or HTML, or if you are comfortable in making design changes, these themes, especially the ‘Custom header Only’ theme easily allow the insertion of HTML & CSS to extend the eBay shop design further.

Paid-for Themes

There are many design companies out there offering eBay shop designs for various prices and at various standards. I recently covered the eBay listing templates in a two part series here and here and also an interview with DZine-Hub whose business is focused towards eBay Shop and eBay listing template creation.

Summary

As I mentioned in the beginning, this article is quite brief, just to answer this question specifically as its been asked too many times now. So… No, you don’t need an eBay shop design to sell on eBay.

One of the basic designs will be fine for the interim and while the designs offered are not all equal in what you can do with them, you can easily save yourself several hundred pounds of outlay and focus on shifting product first.

I will be covering the entire eBay shop in minute detail in the forthcoming weeks. If you’d like to be notified when its released, use the subscribe box below to be notified.

What if the prices for everything were the same?

 

This whole price parity issue with Amazon over the past few days as got me thinking. What if the prices for everything were the same?

Let’s imagine for a few minutes what would happen if we say, all governed by a communist government worldwide and one of the parts of the establishment was that for all products, the prices had to be the same.If Prices Were the Same?

I mean everything, from a can of coke to a Plasma TV. If it’s exactly the same product it has to be exactly the same price set by a third party, no if’s, no but’s and you go to jail if you break the rules. (The jail part is harsh, but I’m just making the point).

Now before you start picking holes, unbranded goods would fall into categories, for example, a printed T-Shirt, regardless of design or material would be a fixed price. All broken or refurbished goods have to be scrapped. Every single product is categorised and has its own fixed price, regardless of country of origin or point of sale and cross-border trade was not allowed.

How Would You Differentiate Your Business?

Humouring me for a few moments, that everything businesses product has to be sold at the same price as their competitors.

What would you do to to compete in a marketplace where everything was equal as far as pricing is concerned?

Let me know your thoughts in the comments box below.

How eSellerPro’s Channel Profile Can Help Your Business

One of eSellerPro’s core features is a function called a ‘Channel Profile’, in this article I’ll be covering the basics to what a ‘Channel Profile’ does and how it can help your business.

Multi-Channel selling is now an assumed practice for eCommerce businesses, unlocking the power to reach a much wider audience than you could ever have imagined, but sensibly. The Channel Profile feature in eSellerPro can enable you to achieve this.

I’ve put together a short video, where I describe the key benefits of using a channel profile and how it could help your business when dealing with multiple sales channels.

What is a Channel Profile?

The purpose of the channel profiler is to maximise the exposure of your inventory exposure across more than one channel, then once an update has happened to let the other channels know of that update to the stock level.

In eSellerPro you can create more than one channel profile (hence ‘profile’ in its name), which you can apply to more than one inventory record and each profile can have different attributes. I’ll cover these later on in this article, but for now the easiest way of explaining what a Channel Profile does is by using  an example.

Let’s say we have 10 of the same mugs in stock and we wish to sell them on:

  • One eBay account
  • Amazon
  • Our website.

For maximum market exposure, we’re going to use the channel profile to list ALL 10 of these mugs onto eBay, Amazon and also show them on our website too. A couple of hours later, a customer called Jane buys one from eBay.

We now only have 9 in stock and the channel profile will now update Amazon to 9 and the website also to 9. Then another customer, Jim buys from the website. Again the channel profile will update the other marketplaces, eBay & Amazon with the new stock level of 8.

The next morning a new delivery of these mugs arrive and we have 10 more, so we now have a stock level of 18 mugs. The Channel profile will now update each of the selling channels where the products are listed with the updated stock level.

In this basic example, we gain maximum market exposure for our products and keep each of the selling channels in-line with the latest stock levels. Neat eh?

The Negatives of Using A Channel Profile

I’m going to note here the negatives you might have already realised are minor in comparison to the positives of exposing your inventory across as many channels as possible. However you need to be aware of them.

In theory if you only have 10 in stock, then you only have 10 to sell. By exposing your inventory across just 3 platforms in the example above, you are actually exposing 30 items and again in theory if they all sold at the same time, you could go to a negative inventory count of 20 (that’s the 30 sold, minus the 10 you had in stock).

The Channel Profiler is a process that runs on eSellerPro’s servers and it does not update the marketplaces instantaneously, there is a time lag on eSellerPro’s side and with the marketplaces themselves. While I now don’t know the exact figures, a period of about 30 minutes would be about right for each passing of an eSellerPro account to make updates to the 3rd party platforms.

We also need to understand that eSellerPro is a 3rd party to the marketplaces and as such there are time delays in the communication to them. Again referencing the earlier example, the orders from eBay & Amazon are not picked up instantaneously, they’re scheduled. Plus we also need to account for time delays in the marketplaces themselves, Amazon orders are not immediate, they tend to sit for 15-30 minutes before being released and also you can only ask for order reports every 30 minutes or so.

So it’s perfectly possible for Jane and Jim to buy on two different marketplaces within a time window of say 10 minutes and eSellerPro is not capable of updating the other channel to let it know there is a deduction of the inventory level, if there was only one left, this could have caused an oversell or back order. Hardly ideal.

It should also be noted that in relation to eBay, eBay auctions and BIN listings of 10 days or less, are regarded as being committed to the eBay marketplaces, thus if you have 10 in stock and 2 of those are in two auctions, then eSellerPro sees an available stock count of 8 and will use this value to keep the platforms updated.

Note: You can use the true stock level of 10 called “Percentage of On-Hand”, however this is where you’re most likely to be caught out, as using this option I strongly advise you never to use this option (although there are situations where it does not matter, such as virtual or limitless stock).

Channel Profile Tolerances

The channel profile process also has “tolerances”, for items over a stock count of 20, there is no compelling reason to keep the selling platforms updated with the latest stock count for each change.

If we had 10,000 of those mugs in stock, then updating them every time we sold one would be silly and slow down the really important updates for other stock items which have much left. As such eSellerPro has different tolerances for different stock levels and they can be found in their Wiki.

A Simple Example of a Channel Profile

A really simple example of a channel profile is the first example, where we were listing all 10 of the mugs on the 3 platforms. In this example we are committing 100% of  the “Available stock” (10) to each of the channels.

An Advanced Example of a Channel Profile

There is likely to be situations where you don’t want to commit all your stock to all of the channels all of the time and this is where the ability to create multiple profiles comes in really handy.

For the first example, we would have named the channel profile something like “List 100% to eBay, Amazon and Our Website” (naming the profiles to what they do is again strongly suggested, it makes them “Matt proof”).

For this second example, we’re going to want to keep two of mugs in stock at all times, this is because they’re end of line and we want to keep safe just in case we get a return of breakage.

Similar to the previous example, we’re going to commit 100% of the “Available Stock” to platforms, but we’re going to add a number 2 to the column called “Min. Qty Avail”. By setting a value of 2 in this column, we’re saying list 100% of our stock, but when we get to our last 2, take them off all the platforms.

We could of course just set this value of 2, to just one platform, so that when we get to our last 2 items, we take it off Amazon, but leave the 2 on eBay and the website. I did say that this was ‘neat’ :)

Further Examples

The abilities of the channel profile doesn’t stop at just listing 100% of items onto marketplaces and keeping their stock levels in-tow and basic stock control. You can also configure a channel profile to use these cool features:

  • Percentage based listing, not just 100%, maybe only 50% to eBay and 100% to Amazon & the website.
  • Force set inventory levels onto one or more marketplaces, that never go out of stock
  • Force set inventory levels onto one or more marketplaces that are removed when the available quantity drops below a specific level
  • Using a “Cost Formula”, dynamically calculable your selling prices for each channel and also the minimum and maximum prices for Amazon & Play.com accounts.
  • Cap the number of listed items on a platform to a maximum number
  • And there are some funky things you can do with sequences and stocked sub skus of products that 99.9% of the people reading this wouldn’t ever use.

It should also be noted that if you have the WebXML interface enabled for up to 10 external channels, the channel profile can also apply inventory update rules to these too and via the new eSellerPro API, the status of the SKU can be checked to see if its been set to list on several of the ‘channels’ in the channel profile.

My eSellerPro Channel Profile Tips

Here are a collection of tips that you may find useful:

  1. Never edit the default profile
    Think of this profile as a off switch, keep it set to manual and use this profile to take items off all the platforms and for new records that are not ready to be listed yet.
  2. Keep calculations to a minimum
    The more you ask for a channel profile to do, the long it will take and the slower it will run. Where ever possible, keep calculations for prices to external tools lke excel or PHP before entering into eSellerPro.
  3. Never use product specific channel profiles
    If you create product specific channel profiles, you’re missing one of the huge benefits of eSellerPro ‘profiles’. If you do have an exception product that needs its own rules, just create another profile and name it accordingly. Then ALL your profiles are in one place and easy to administer.
  4. Name the channel profiles sensibly
    If the profile is listing 100% to eBay, Amazon and the Website, name it that. In the bulk update tool, in the inventory record and in the import/export system you only see the names of the profile, thus name them clearly in relation to what they actually do.
  5. Think through each channel profile thoroughly before creating it
    Take a few moments to write down what you want the profile to do, then once written, use this to guide you to the configuration of the profile.
  6. Use ‘Bulk Update’
    You can use the bulk update tool to update as many records as you would like, remember that naming them clearly will make this task a cinch.
  7. Import/Export with care
    Don’t forget you can import a channel profile name as part of the custom import/export sheets. But use this with care, as you can enable products to be listed from an import sheet, this may not be desired straight away and may cause other issues, especially if you are loading new products and images need to be collected from a 3rd party before listing, the listing may go live and be incomplete!

The Channel Profile Summary

Using a channel profile is not without its risks, as you can in theory oversell heavily if the products which have been assigned a channel profile are in ultra high demand, accounting for the lags of the platforms themselves and giving eSellerPro enough time to react (although in reality this is quite rare, I can only remember of two instances in 3 years of this happening).

Sensible configuration of your channel profiles for different velocity products is key and also keeping them as straight forward and aptly named is strongly advised.

The examples in this article are quite basic, however if you consider you may have thousands of inventory records, numerous eBay accounts more than one Amazon Seller Central account (yes this is possible), multiple websites and maybe 3rd part integrations to other selling platforms, being able to expose your entire inventory across ALL possible channels and keep them updated when items sell and stock deliveries are made, makes the “Channel Profiles” in eSellerPro one of the core parts of the entire system.

Try doing all that manually. You’ll have no hair left like me!

Your Feedback

Do you use the Channel Profile in your eSellerPro account, is this something you could or couldn’t live without? Let me know in the comments box below.

Reverse Engineering The Data From an eBay Listing Part 2

Welcome to the second part of a 2 part series in this final part I’ll be looking at the data that is posted into the template to show you how easy it is to create a fantastic eBay listing, but with minimal data.

In the first part here, I worked out what the probable layout of the eBay listing template that was used, introduced you to keywords and pointed out that eBay templates don’t have to be a single template, they can be made up of lots of smaller templates, that once combined form the the final finished eBay listing.

So let’s have a look at the ‘data’ used behind an eBay listing.

Reverse Engineering the Data From an eBay Listing Video

To make this as easy as possible for you, I’ve put together a video to explain how this works and where I have pulled the data from and I have attached the excel spreadsheet that I created from this video later on in this article.

While you’re watching this video, keep in mind how ‘light’ or ‘easy’ the listing data is when you look at it in its purest of forms.

Data File

The Excel file that was created during the video is here and includes the formulas that were explained to create the price saving value & percentage.

What Have We Covered?

While it may appear that large eBay sellers spend a lot of time ‘listing’ items to eBay, they’re actually not. They’re in fact spending time on quality data to create eBay listings through listing tools that allow the use of one or more templates to create the finished listings that we see everywhere on eBay.

When you break down the actual data requirements for a product (a fashion item in this example) then the amount of data is actually very, very low. What makes it look great is the way the data is formatted through the listing template and most larger sellers are clever to recycle data that is needed for item specifics, into the eBay listing too. What looks complex, is actually very easy to do.

In this two part series, I have shown you how an eBay template could work, what the elements are and in this final part what the data behind the actual listing could look like before its been sent to eBay. My question is, did you expect for it to be this straight forwards? Let me know in the comments box below: