(Not the best picture, but it was stunning this morning)
Work this out, I’m walking to the third place, it’s raining and a beep appears from the pocket, it’s facebook, I’m now chatting to a friend on the opposite side of the planet. The world now feels really small and he’s enjoying the time out.
I look around, it’s raining, I’m the only one with sunglasses on, stepping in puddles. It appears that starting with the mindset that every day is going to be a ‘Happy Day’ is working well and I take a few minutes to chat to Clive who stands in almost any weather to meet his customers and have those briefest of conversations while he earns a decent wage, working, rather than begging, with the BigIssue.
Another pop up on the phone and it’s a colleague from India, we’re just checking over a few things from the day before’s design and are implementing it today. I’ve already spoken to the PA this morning and the content team are doing well, we had some issues with the quality of work from a new employee yesterday from the Philippines, I don’t think he realised we check the work so excessively with the tools I made, but it was already in-hand and process was working well.
I’m now sat slurping coffee, always black to start with, the blend here always makes a wonderful, full flavoured drink, after a 15 min conversation with Karol, whom I now class as a friend, rather than an counter clerk in some coffee shop, joking about the coffee and service in Starbucks, coaching him on the stark realisation that 1 in 1000 or so customers you’re going to annoy, upset or in their eyes under-deliver no matter what and that it’s knowing this and then dealing with the situations that will arise, makes the real difference, no matter how his ‘boss’ reacts, but being prepared in advance and acknowledging the problem, swings the advantage to him and the manner in which it’s dealt with.
And it’s not even 10am. Happy Wednesday.